Podcast Transcript
Can't listen for any reason? Read about the challenges facing the Retail sector at the most important time of year and learn what opportunities there are in Contact Centres for businesses to overcome these challenges. Keep up to date with the latest trends for 2025.
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Brochure
The retail sector is constantly evolving to keep pace with changing shopping habits and the dawning of a new, more digitally enlightened, consumer. IPI has unrivalled experience delivering customer experience and Contact Centre solutions for retailers.
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eBook
In this eBook, we reveal the strategies into how retailers can transform their service personalisation and customer experience. Read more to find out why personalisation matters and the rise of digital, automation and AI, interaction analytics, the explosion of data, and regulation.
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Video
In this video, we show you how IPI can help bring your customer service game to new heights through personalisation, self service, cloud solutions, scalability, intelligent routing, real-time analytics, security and compliance.
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Blog
The golden quarter is not just an opportunity to drive sales. There’s a wealth of customer data waiting to be unlocked. These are challenging times for UK retailers. Persistently high interest rates and, until recently, inflation, have forced consumers to cut back on spending. Read about it here!
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