Discover IPI's voice contact centre as a service solution, ElasticCX Service Recovery. Designed to be the lifeline for businesses facing sudden demand shifts, operational upgrades, or worst-case scenarios such as disaster recovery and security breaches. Empower your business with resilience and adaptability for uninterrupted customer engagement.
Recover, adapt, thrive: Empower your business with our dynamic voice contact centre service recovery solution
Want to know more? Explore ElasticCX Service Recovery Further
Rapid Recovery
When disaster strikes, every second counts. Our CCaaS ensures business continuity by offering swift recovery and minimal disruption to your
operations.
Smooth Migration
Set up shouldn’t be a headache. Our CCaaS simplifies the process by facilitating a smooth transition. Say goodbye to lengthy downtimes and hello to delivering uninterrupted exceptional service.
Effortless Scalability
Whether your business experiences a worst-case scenario, our CCaaS provides the agility to swiftly scale up operations. With ECX you can add more agents or expand channels with ease.
Minimise Downtime
Reduce disruptions and maintain continuous service, even during operational upgrades or crisis situations.
Key Features
ElasticCX Service Recovery offers a comprehensive suite of features designed to keep your contact centre running smoothly, no matter the circumstances.
Optimised for Disaster Recovery
Rapidly restore services during outages and emergencies.
Seamless Operation
Switch seamlessly from your existing system with minimal disruption.
Real-Time Scalability
Instantly adjust capacity to meet fluctuating demands.
Comprehensive Security
Protects your data and operations with advanced security measures.
User-Friendly Interface
Intuitive design for quick and easy navigation.
24/7 Support
Round-the-clock assistance to ensure uninterrupted service.
Cost-Effective Solutions
Provides a budget-friendly approach to service recovery.
Reliable & Robust Performance
Enables you to consistently deliver exceptional customer service.
Frequently Asked Questions
What is ElasticCX Service Recovery?
ElasticCX Service Recovery is a voice contact centre as a service solution designed to ensure your operations run smoothly during unexpected events. Equally, the ElasticCX Service Recovery platform can be available on standby ready for you during business change scenarios such as platform migrations, operating model or transformation programs.
How does ElasticCX Service Recovery ensure scalability?
ElasticCX Service Recovery allows you to instantly adjust your contact centre's capacity, ensuring you can meet changing demands without any disruptions.
Is ElasticCX Service Recovery compatible with existing systems?
Yes, as a standby contact centre, ElasticCX Service Recovery ensures ease of use for you to bring agents across seamlessly and rapidly,
offering a smooth transition to your service continuity.
What kind of support can I expect?
ElasticCX Service Recovery offers a managed services support lifecycle, helping you from initial set up through to in life management with full functional acceptance tested, for peace of mind before deployment.
How does ElasticCX Service Recovery protect my data?
ElasticCX Service Recovery is secure by design, with comprehensive security measures to safeguard your data and maintain operational integrity. Our solution has been securely designed to provide resilience, using highly available, geo diverse architecture. with additional ISO27001, Cyber Essentials, encryption and access controls.
What are the costs of ElasticCX Service Recovery?
With ElasticCX Service Recovery you'll be reassured with predictable set up charge and monthly or annual standby hosting fees, when invoked you'll only pay per agent licence ensuring your budget is maintained with no additional surprise charges.