Why this is the year to migrate your Contact Centre from on-premise to the cloud
Discover the risks of staying on-premise, and the rewards of moving to the cloud
The Contact Centre industry is undergoing rapid transformation. With many vendors phasing out support for on-premise platforms and AI-driven customer expectations rising, organisations are under pressure to modernise their infrastructure.
This expert whitepaper from Cavell, sponsored by IPI, explains why 2025 is a critical year for cloud migration, and how the right move can unlock operational efficiency, omnichannel capability, and long-term agility.
Hear from Craig Farley, Head of Solutions Consulting at IPI and Stuart Templeton, VP UK & Ireland at Genesys as to why you should read this Whitepaper.
What you'll learn
-
Why on-premise Contact Centres are becoming a legacy liability
-
Key trends driving the UK's move to cloud, including new data from Cavell’s latest research
-
The business case for cloud: cost-efficiency, scalability, and AI-readiness
-
Common migration challenges, and how to avoid them
-
How to choose a technology partner that helps you do more than just lift and shift
Who should read this?
This report is essential reading for CIOs, contact centre leaders, and digital transformation strategists who are:
-
Still operating fully or partially on-premise
-
Concerned about end-of-life support and technical debt
-
Looking to adopt AI, automation, or omnichannel experiences
-
Planning a future-proof migration with minimal business disruption
|
Heads of Contact Centre / Ops Directors |
Helps build the business case for change |
|
Highlights the risk of vendor abandonment and system stagnation |
|
|
Shows what peers (63%) are planning regarding migration |
|
|
IT / Technology Leaders |
Clarifies architectural and integration advantages of cloud |
|
Outlines pitfalls and best practices for secure migration |
|
|
Reinforces that cloud enables modern compliance and AI/data governance needs |
|
|
CFOs / Procurement / Change Leaders |
Puts forward a cost-risk-future value lens: ongoing investment in dying systems is wasteful |
|
Positions cloud migration as futureproofing, not just tech refresh |
|
|
CX Leaders / Transformation Teams |
Links cloud capability directly to better customer experience and service innovation |
|
Highlights impact of AI on customer journeys, including automation, analytics, and feedback loops |